RETURN & EXCHANGE POLICY
We accept returns if they are sent back to us within 14 days from the date you received them. To be eligible for a return your item must be unworn and in the same condition as you received it. It must still have the sales tag attached and be in a saleable condition. When returning an item please complete and enclose a return form. We are not responsible for the shipping costs of returns and take no liability over items lost on the way back to us. We do not accept refunds or exchanges on sale items or swimwear.
If you would like an exchange we will send out the replacement within 2 working days, if we have it in stock. If it is out of stock we will get in contact with you.
Once we have received your item, we will inspect it and notify you if it’s eligible for a refund. If the item is not eligible for a refund, we will repost the item back to you. If the return is approved we will refund you the cost of the returned item within 3 working days. We do not refund shipping costs.
Please find our returns address on the sticker on the back of your parcel. If you have misplaced this, please email or call us for the returns address
Will I get my delivery on the Bank holiday?
Please be aware that parcels will not be delivered on the Bank holiday Monday, your order will be sent out on the next available business day in accordance to standard delivery times as above.
Can you leave the delivery at an agreed hiding place?
For UK and Northern Ireland deliveries, If no one is available to accept delivery of the parcel, the courier will do their best to leave the parcel in a secure location or as per your instructions when placing the order. If this isn't possible, the parcel will be taken back to the depot. In both cases, a card will be left informing you of the attempted delivery. The only exception is for items £120 and over. For these, we require the signature of the person the item/s are being shipped to.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.The only exception is for items £120 and over. For these, we require the signature of the person the item/s are being shipped to.
Can you deliver to a different address other than my billing address?
This is possible, but please remember to tick the box indicating that the billing address will be different when going through the checkout. If you are placing your first order the delivery address must be located in the same country as the billing address for security reasons.
For security reasons, your first order can only be shipped to the cardholder's billing address.